The firmware of my Hubble camera is outdated. How can I update it?
Why is it important to run the latest firmware?
It is the firmware that 'tells' the hardware how to function. Changes in the camera functions as well as improvements and bug fixes are put into place by means of firmware updates.
How can you update the firmware?
In this video we give you the steps and some tips. We explain the same here in writing.
NOTE: Make sure you do not reset your camera, and that you remain on the same network during the firmware update (1-5 minutes).
The above steps did not help? Here are some further tips:
1. You are connected remotely:
When you are away from home with your mobile device connected to a different WiFi® network or using data the firmware update will fail. In that case, update the firmware locally instead, with both your mobile device and your Hubble camera connected to the same WiFi® network, or even standing near your router.
2. Your camera is offline:
The firmware can be updated only when your camera is online and you see the green dot in the Hubble for Motorola Monitors app. If your camera is offline you may need to reboot it to bring it back online or - if a reboot does not help – you need to delete it from the app and pair it again. Once your Hubble camera is online, you can update the firmware.
3. The cache of your camera is full:
In this case you need to delete the camera from the Hubble for Motorola Monitors app, perform a hard reset and go through setup again before you can update the firmware. Be aware that as a result of the hard reset you may lose events and your settings fall back to default. We suggest you save any events you want to keep before the hard reset and you check your settings once done.
Below are the steps for the hard reset and setup (indoor camera):
Below are the steps for the hard reset and setup (outdoor camera):
Please make sure to check the correct reset steps for the camera model that you have.