I am getting 'Connection Error' in the app. What should I do?
The ‘Connection error’ indicates that a specific streaming method failed. In order to correct this error message, you may try the following steps:
- Please try to refresh the camera's list by pulling it down with your finger several times. If needed close the app, open it again and try to refresh the camera's list once again;
- Try to reboot the camera by unplugging it for 2-5 minutes and then plugging it back, leave it plugged in and turned on for 1-2 minuets and check the streaming again.
If the above steps did not help, please contact Hubble customer support at email@example.com and we will be glad to check the issue further and assist.