language image {{language}}
hubble-logo

Looking For Help?

I have just set up the camera, app suggested to update the firmware but it failed. What should I do?

If you have just set up the camera and the app offers you to update the firmware but it fails, please try the following steps:

  • Plug in the camera and turn it ON; 
  • Leave it turned on for 24 hours. Do not initiate live streaming during these 24 hours. 
  • After 24 hours please try to upgrade the firmware once again following the below steps:

* On the camera list page, select the gear icon next to the camera of which you’d like to update the firmware (to go to the settings for that specific camera).

* Select Details and the Firmware Version is listed here.

* If there is a more recent version of firmware available for your camera, you should see "update now". 

* Tap this to update and follow the instructions shown on screen.


NOTE: Make sure you do not reset your camera, and that you remain on the same network for the time it takes to update the firmware (10 minutes, give or take).





 

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

{{category.name}}

Support Centers

{{knowledgeBase.name}}

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

{{category.name}}

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

{{category.name}}

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

{{category.name}}

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

No Results Found
{{searchResult.name}}
{{searchPageLink.pageNo}}
{{searchPageLink.pageNo}}

{{motoCtrl.previousPage.name}} > {{motoCtrl.currentPage}}

{{motoCtrl.question}}

Need more Help?
You want to submit a ticket? Click here
© Hubble Connected (HK) Ltd. is an official partner of the parties represented on this site. All rights reserved.
© 2023 Hubble Support